LP LAUGFS - Regulator Pack

LAUGFS GAS

After Sales Process - Complaint Handling Process

• Customer Touch points

1. Hotline – 1345
2. Whatsapp – 076 8 427 427
3. Email - [email protected]
4. Online – laugfsgas.lk

Cylinder Returned Process

When a customer is requesting to return his cylinder due to customer churning or any other reason LAUGFS GAS PLC will be accepting the cylinder, however there will be terms and condition attached, please instruct the customers to contact the LAUGFS Gas Hotline for more assistance.

Cylinder Refundable Deposit

When a customer is requesting to return his cylinder due to customer churning or any other reason LAUGFS GAS PLC will be accepting the returned cylinder on the following basis;

Minimum reimbursement/ refund amount SKU wise;

SKU	Min. Refund
12.5KG	1,000/=
37.5KG	1,700/=
5KG	485/=
2KG	450/=

 

The basis of cylinder return is on date of purchase and usage period.

 

Usage period	Amount Payable
0-3m	Full Invoiced Price
3m – 1yr	Minimum Refund + 2/3 of the invoiced Price
1yrs – 3yrs	Minimum Refund + 1/3 of the invoiced price
3 yrs – 10 yrs	Minimum Refund ONLY

 

Note: After 10th year – Customer will not be eligible for any refund.

IMPORTANT: Customer MUST present the invoice to the dealer to refund the cylinder and be

entitled for the refund.

Damaged Cylinder Return Policy

If a cylinder purchased from the outlet is defective LAUGFS will be instructing the customers to hand over the cylinder to the nearest LAUGFS authorized dealer. Authorized dealer will replace a new cylinder with the customer based on the minimum quantity requirement, and will be sending the defective cylinder to the plant for investigation.

LAUGFS GAS cylinder category	Minimum LPG Quantity (kg)
Domestic 2kg	1.5kg
Domestic 5kg	4kg
Domestic 12.5kg	10kg
Commercial 37.5kg	35kg

 

If the defective cylinder does not full fill the minimum order quantity, dealer will be sending the

cylinder to the plant for the investigation and the customer is expected to purchase a refill cylinder,

till the defective cylinder is investigated.

Service Level for the cylinder investigation – 21 days

Customer/ Dealer is expected to call the LAUGFS Gas Hotline for further assistance or

clarifications.

Compact Regulator Pack Return

If any Compact regulators sold at the outlets found defective will be replaced within 6 months, if the warranty card is presented along with the defective regulator pack and all the accessories. However regulator repairs also will be done after the 6 months warranty.